1.    Scope
This Policy applies to all operations that are operated by Cashew & Clive Catering Corp.(“Cashew & Clive”, ““we”, “our”, “us”, “the Company”). This applies to all employees, including those who are permanent, temporary, casual, part-time, or on fixed-term contracts, as well as individuals employed by Crepe Delicious Holdings Corp. This Policy also applies to individuals who are authorized to represent The Company to customers, contractors or members of the public and who have agreed to comply with our internal policies.
 

2.    Purpose
This Policy is intended to comply with the principles and guidelines set out in The Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”). The content is designed to meet the requirements of the Accessibility Standard for Customer Service and the Integrated Accessibility Standards, Ontario Regulation 191/11 (IASR) (under the AODA), as well as Cashew & Clive’s accessibility and inclusion goals throughout its operations. The Responsibilities described in Section 5 apply to all of Cashew & Clive’s operations that the Company operates. If any barriers to goods, services, or facilities are identified but cannot be removed or prevented, we seek to offer alternate ways to provide access to these goods, services, or facilities.
 

3.    Statement of Commitment to Accessibility
Cashew & Clive. is committed to providing a safe, dignified, and welcoming environment for everyone. We are committed to providing accessible and inclusive services, goods, information, and facilities, wherever possible. The Company is committed to meeting the requirements of IASR, AODA and all applicable accessibility and human rights legislation in our locations. We strive to incorporate the principles of dignity, independence, integration, and equality of opportunity in all of our operations.

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4.    Definitions
The following terms are used in this Policy and have the following meanings:

Accessible, Accessibility: products, services, facilities or environments that can be accessed, used by, or understood by all persons, including those with disabilities

Accessible or Alternate Formats: include but are not limited to large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities 
Assistive Devices: any device used to assist persons with disabilities, including: Mobility assistive devices, such as a cane, walker, wheelchair, electronic scooter, or similar device used to assist with mobility; 
Communication devices, such as a hearing device, laptop computer, communication board, or similar device used to assist with communication; or Medical devices, such as a personal oxygen tank or similar device used to assist with medical requirements of a disability 
Barrier: can be anything – including anything physical, architectural, technological, attitudinal, related to information or communications, or anything that is the result of a system, policy or practice – that hinders the full and equal participation in society of persons with a disability or functional limitation. 
Disability: any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment—or a functional 
limitation—whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. 
Information: includes data, facts and knowledge that exists in any format, including text, audio, images, digital or print, and that conveys meaning 
Kiosk: an interactive electronic terminal, including a point-of-sale device, for public use that allows users to access one or more services or products 
Public spaces: As defined by the AODA, public spaces include: 

• Recreational trails/beach access routes;

• Outdoor public eating areas like rest stops or picnic areas;

• Outdoor play spaces, like playgrounds in provincial parks and local communities;

• Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals;

• Accessible off-street parking;

• Accessible on-street parking; and

• Service-related elements like service counters, fixed queuing lines and waiting areas

Service Animal: The definition of a "service animal" is an animal that has been trained to provide assistance to a person with a disability, for reasons relating to that person’s disability. As defined by the AODA, an animal is a service animal for a person with a disability if:

• The animal can be readily identified as one that is being used by the person for reasons relating to the person’s disability, as a result of visual indicators such as an identifying vest or harness worn by the animal; or

• The person provides documentation from one of the following regulated health professionals confirming that the person requires the animal for reasons relating to a disability:

  • A member of the College of Audiologists and Speech-Language Pathologists of Ontario.

  • A member of the College of Chiropractors of Ontario.

  • A member of the College of Nurses of Ontario.

  • A member of the College of Occupational Therapists of Ontario.

  • A member of the College of Optometrists of Ontario.

  • A member of the College of Physicians and Surgeons of Ontario.

  • A member of the College of Physiotherapists of Ontario.

  • A member of the College of Psychologists of Ontario.

  • A member of the College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario. O. Reg. 165/16, s. 16
    
    Support Person: In relation to a person with a disability, a support person is any person who accompanies a person with a disability in order to help with communication, mobility, personal care, medical needs, or with access to goods, services or facilities.
    Web Content Accessibility Guidelines: refers to the World Wide Web Consortium (W3C) recommendations entitled Web Content Accessibility Guidelines (WCAG) **Compliance date expected in early 2026**
     

5. Responsibilities Training

Cashew & Clive. will provide required accessibility training (including without limitation, trainings on applicable accessibility legislation and Human Rights Code content that relates to persons with disabilities) to the following people:

• All employees who are involved in the development and approval of accessibility-related policies, practices and procedures.

• All management and staffs with human resources responsibilities; and

• All employees.

This training will be provided during the initial onboarding period, when changes are made to Cashew & Clive’s accessibility policies or procedures, and when changes are made to accessibility legislation affecting regional employees.

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Accessibility training will cover, at minimum:

• Principles, goals, and customer service standards of applicable accessibility legislation;

• An overview of applicable Human Rights Code content that relates to persons with disabilities;

• How to interact and communicate with people with various types of disabilities;

• How to interact and communicate with persons with disabilities who use an assistive device or require the assistance of a service animal or support person;

• What to do if a person is having difficulty accessing Cashew & Clive’s goods, services, or facilities and wants to communicate a complaint or provide feedback to the Company; and

• Details of Cashew & Clive’s Accessibility Policy and procedures applicable to their role.

• The Company will also ensure that those who are involved in the development and approval of accessibility-related policies, practices and procedures are trained on applicable accessibility legislation and Human Rights Code content that relates to persons with disabilities.

 

The Health and Safety Advisor will maintain training records for each Cashew & Clive employee.

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Information and Communication

Cashew & Clive. will provide information about the Company and its services, including public safety information, in accessible formats or with communication supports, upon request. The Company will also meet internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, based on relevant provincial accessibility legislation requirements, with any web content that the Company controls or manages. We will communicate with persons with disabilities in formats that take into account their disability and accessibility needs and, whenever possible, in the manner they request.

Upon request, Cashew & Clive will provide or arrange for the provision of accessible or alternate formats and communication supports for persons with disabilities, in a timely manner and at no additional cost to the individual. In addition to our standard text-based customer support system, we offer audio-based support services upon request.

In the event that Cashew & Clive determines information or communications cannot be provided in the format requested, the Company will provide the individual making the request with an explanation. The Company will also provide a summary version of the information or communication requested.
 

Assistive Devices

Cashew & Clive. is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from the Company’s goods and services. Employees will be trained on how to interact with persons with disabilities who use an assistive device. In the event that an individual experiences a barrier when attempting to use their assistive device to access the Company’s goods, services, or facilities, Cashew & Clive employees will work with the customer to seek to provide alternate ways to accommodate their access request.

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Service Animals

Cashew & Clive. is committed to welcoming persons with disabilities who are accompanied by a service animal on Company premises that are open to the public and other third parties. If a service animal is excluded by law from the premises (for example, in an area where food is being prepared in a commercial kitchen), then Cashew & Clive will make every effort to enable the person with a disability to access the Company’s services in an alternate manner, if possible. Company employees will be trained on how to interact with persons with disabilities who require the assistance of a guide dog or other service animal.

We recognize that customers may be accompanied by service animals when accessing Cashew & Clive services, when receiving deliveries from independent contractors, or when visiting restaurants to collect pick-up orders. Independent contractors and restaurants are responsible for complying with all applicable laws, including the requirement to reasonably accommodate service animals.

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Support Persons

Cashew & Clive. is committed to welcoming persons with disabilities who are accompanied by a support person. Company employees will be trained on how to interact with persons with disabilities who require the assistance of a support person.

 

Any person with a disability who is accompanied by a support person will be allowed to access Company premises that are open to the public and other third parties. At no time will a person with a disability who is accompanied by a support person be prevented from having access to their support person while on the premises. Fees will not be charged for support persons for admission to Company premises.

A person with a disability may be assisted by a support person in order to access Cashew & Clive’s goods or services. For example, a customer who experiences a communication barrier when attempting to place an order may use a support person to place an order on their behalf.

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Notice of Temporary Disruption

Cashew & Clive. will provide notice in the event of a planned or unexpected disruption in accessible services or facilities usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

Property Operations for the facility in which Cashew & Clive. resides will post the notice at the location of the disruption of facilities or services and at the front entrance of the facility. For lengthy and planned disruptions, Cashew & Clive will post a notice on its website at www.Cashew & Clivethedishes.com/accessibility-policy. The Company will communicate details of the disruption to employees and the public in means that are appropriate to the service disruption. This may include our social media sites, banner notifications on our app, emails when required, and notifications on our Interactive Voice Response (IVR) system.

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Accessibility Feedback

Feedback regarding accessibility to goods and services and the manner in which Cashew & Clive employees and volunteers interact with others is welcome and appreciated. Customer feedback assists us in identifying and removing barriers to accessibility in our goods, services, and facilities. Various contact methods are available to provide feedback and are listed on the Company website at www.Cashewandclive.com.

Within five business days, the Cashew & Clive Accessibility Office will provide a response to accessibility feedback. The Company will communicate with the individual providing feedback and will work with them to address and resolve complaints wherever possible. If necessary or if Company policies or procedures are affected, issues will be forwarded to the appropriate Company management team for further consultation or review.

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Establishment of Accessibility Policies and Plans

Cashew & Clive will work to create and maintain a multi-year accessibility plan outlining its strategy to identify, prevent and remove barriers and to meet its requirements under accessibility legislation. Cashew & Clive will post any updated policies on their website as the company grows to the need of a multi-year plan.

 

Hiring (for applicants)

Cashew & Clive is committed to being inclusive in our hiring policies. We will notify the public that we will accommodate the needs of people with disabilities throughout our selection and hiring process. During the selection process, we will include the following paragraph in print and online job postings:

Cashew and Clive is committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

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Workplace information (for employees)

Upon request by an employee, the Company will provide workplace information in an accessible or alternate format or offer communication supports when needed. Workplace information includes:

Any information employees need to perform their jobs (for example, job descriptions and manuals); and

General information that is available to all employees at work (for example, the Accessible Employment Policy, company newsletters, bulletins about company policies, and health and safety information).

Cashew & Clive will work with employees who request accommodations to determine how best to meet their needs and to provide accessible workplace information in a timely manner. We will work with employees with disabilities to develop individual accommodation plans. Where necessary, these plans will also include individual emergency response plans and information to assist during an emergency or evacuation.

Cashew & Clive will take into account any accessibility needs identified by employees during performance management, career development and redeployment processes. Design of Public Spaces

Cashew & Clive will ensure that accessible designs are incorporated wherever possible. As all stores are located in Government owned buildings, we will work with the Government if there are any design considerations that must be addressed.

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Communicate accessibility policies

Cashew & Clive will inform all employees about policies to support people with disabilities. Its Accessibility Policy and Accessible Employment Policy will be reviewed with new employees when they are hired. If any Cashew & Clive accessibility policies or procedures are modified, all current employees will be informed.

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Changes to existing Company policies

Cashew & Clive. will modify or remove any existing Company policies that do not respect and promote the dignity and independence of people with disabilities.

 

Accessible Formats and Communication Supports Available

Cashew & Clive is committed to providing accessible information and communication supports to people with disabilities.  If you require information in an accessible format or need communication support, please contact us. We will work with you to provide the information in a timely manner and at no extra cost.
To make a request, please contact:

Cashew & Clive 147 Citation Dr.,

Concord, ON N4K 2P8 info@cashewandclive.com

Written and digital formats
Large print: Print or electronic text with a larger font size and good color contrast. The smallest font size is typically between 16 and 20 points.
Accessible PDF: A PDF document structured to be compatible with screen readers and other assistive technologies.

Audio and visual formats
Plain language: Information presented in a simple, clear, and easy-to-understand way.
 

Effective Date:

June 2023

Date Last Reviewed:

June 2024

Scheduled Review Date: June 2026

Approved By

Oded Yefet & Patrice Gaborieau